Frequently Asked Questions


  1. What is Self Storage?
  2. When can I access my unit?
  3. How much does storage cost?
  4. Can I terminate my rental at any time?
  5. Do I have to reserve my unit in advance?
  6. How do I transport my belongings to my storage unit?
  7. How do I know what Self Storage Facility to choose, aren't they
    all the same?
  8. When is my rent due?
  9. Is outdoor storage space available for rent?
  10. Are my stored items insured?
  11. What type of payments are accepted?
  12. Are there any hidden costs?
  13. Can you accept deliveries in my absence?
  14. Do I have to inform you when I access my unit?
  15. Are there any items that I cannot store?


What is Self Storage?


Self Storage is a service that provides "do it yourself" storage for commercial
and residential customers.  You can use this service for one month or many
years, depending on your needs.  All of our units are clean, dry, and
individually leased.  


When can I access my unit?

Units are accessible from 7 a.m. to 7 p.m., 365 days per year.  24 Hour is
available for special situations and is subject to management approval.


How much does storage cost?

Storage prices are dependent on the amount of space that you rent.  Ashcraft
Self Storage facility has the largest selection of unit sizes of any facility in the
area to accommodate any need and budget.


Can I terminate my rental at any time?

At Ashcraft Self Storage, our month to month leases enable you to
discontinue using your storage unit at any time after the first month.  We
understand that you may not know exactly how long you need storage and
will never hold you hostage with stringent lease terms.  We take pride in
knowing that our customers stay because they want to, not because they
have to.  After the first month, we will only charge you for the days that you
use your unit.


Do I have to reserve my unit in advance?

No.  After completing a simple lease agreement, your unit is immediately
available for same day use.  If the situation permits, reservations are accepted
but not necessary at Ashcraft Self Storage Facility.


How do I transport my belongings to my storage unit?

Ashcraft Self Storage provides a FREE Local Move-in truck that can be
scheduled at the time you rent your unit.  This is an optional service and is
provided at no cost to you.  The truck is delivered to your home for loading
and returned conveniently to your unit where you unload it.  Time restrictions
and mileage may apply.  For tenants not wishing to use this option, local truck
rental is also available.


How do I know what Self Storage Facility to choose, aren't they all the
same?

Absolutely not!  We understand that today, you can travel ten miles in any
direction and find a self storage facility but they are not all the same.  We urge
you to use our FACILITY COMPARISON CHECKLIST as a tool when comparing
self storage facilities.   We invest a tremendous amount of time and resources
into improving our operations and will continue to do this as part of our
commitment to excellence.   


When is my rent due?

Rent is due on your anniversary due date, which is the day of the month that
you initially rent your unit.  Because we realize that this day may not always
correlate with your needs, we offer a ten day grace period for your
convenience.    


Is outdoor storage space available to rent?

Yes.  Ashcraft Self Storage Facility rents outdoor storage space for boats,
recreational vehicles, automobiles, trailers, and equipment.  
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Are my stored items insured?

No.  When explaining insurance to our customers, we compare it to renting an
apartment.  We have our own insurance, as a homeowner would.  However,
the contents of your unit are not insured.  We strongly suggest that you
contact your insurance company and advise them that you are utilizing a self
storage space to be certain that you have adequate insurance coverage.  Your
homeowner's insurance may cover self storage.  Otherwise, there are
insurance companies that will insure the contents of a self storage unit, similar
to real estate rental insurance.  One company that we are aware of is a
company called Tenant One.  

While we are in no way affiliated with this company, we do have applications
onsite for our tenants or CLICK HERE to visit their website.  


What types of payments are accepted?

Ashcraft Self Storage Facility accepts Cash, Checks, Money Orders, Visa,
Mastercard, and Discover.  In addition, because we know how busy you are,
we can also automatically process your monthly rent through your Visa,
Mastercard, or Discover Card.  This free, no fee program is convenient and
easy.     


Are there any hidden costs?

No!  We do not charge move in fees and you will never be faced with any
hidden costs.  When you rent a storage unit at Ashcraft Self Storage Facility,
you will be charged a security deposit and the first month's rent.  No front
end administration fees will ever be charged!  


Can you accept deliveries in my absence?

Yes.  As a service to our customers, we will accept deliveries and hold them
for up to 48 hours in our secure, climate controlled warehouse.  This service is
provided at no cost to the customer.  Advance arrangements must made.  
Contact a customer service specialist at 724-258-5857, ext. 100 for more
information.    


Do I have to inform you when I access my unit?

No.  You can access your unit as often as you want daily from 7am to 7pm
without informing us.  Because we provide you with a personalized code at the
time you rent your unit, you can independently access you unit without being
reliant on us.  Of course, if you ever need assistance or after hour access, feel
free to contact a customer service specialist at 724-258-5857, ext 100.


Are there any items that I cannot store?

Yes. Flammable, corrosive or explosive items may not be stored at Ashcraft
Self Storage.  This includes items such as Acids, Gasoline, Charcoal, Lighter
Fluid, Fertilizer, Paints, Car Batteries, Ammunition, Liquid Bleach, Pool
Chemicals, Chemistry Sets, Fireworks, Pesticides, Ammonia, Propane Tanks,
Cleaning Fluids, etc...  Perishables such as food and plants cannot be stored.  
Tires cannot be stored.  Hazardous wastes cannot be stored.  We recommend
that you contact our customer service specialist if you have any questionable
property that you are storing or thinking of storing.  The safety of our
customers is always a priority at Ashcraft Self Storage.